ಮರುಪಾವತಿ · Returns & Refunds

Returns & Refunds

Coffee is a fresh food product, so we handle returns carefully for hygiene — but if something arrives damaged or wrong, we will always make it right.

Last updated: (to be set). This page is a working template shared in good faith and is pending the owner's legal review.

1. Perishable food — opened packs

Because coffee is a perishable food product, packs that have been opened or used cannot be returned, for hygiene and food-safety reasons. We ask you to check your order on arrival before opening.

2. Damaged in transit or wrong item

If your order arrives damaged in transit, or you receive the wrong item, we will arrange a replacement or refund. Please report it within 48 hours of delivery, with clear photos of the item and packaging, over WhatsApp or by calling +91 96320 01818. This helps us and India Post resolve it quickly.

3. How refunds are issued

Where a refund is due, we issue it to the original payment method once online payments go live. Until then, any amount paid (for example via UPI) is refunded to the same UPI / account you paid from, as agreed with you. Refunds are processed promptly once approved; the time to appear in your account depends on your bank or payment provider.

4. What is not covered

Returns are not accepted for reasons of taste or preference once a pack has been opened, or for issues reported after 48 hours, as freshness and hygiene cannot be guaranteed. Minor natural variation in roast colour, grind or aroma is a feature of freshly roasted coffee and is not a defect.

5. Cancellations

To cancel an order before it ships, see our Cancellation Policy.

6. Contact us

For any return, refund or damaged-parcel concern, message us on WhatsApp or call +91 96320 01818. You may also reach our grievance officer, (Grievance Officer — to be provided).

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